Frequently Asked Question

How to pay and order?
Payments can be made thru bank with the following account details and fill up the form below to book your order and choose delivery option. Please read the guide below about the delivery option.

Bank Payment
payment via Metrobank
branch : Plaza Cervantes branch (additional info, optional)
account name : the net service provider
account number : 014-3-01451145-9
account type : savings account (additional info, optional)

DELIVERY OPTION
Option 1 - Messenger (minimum of P1000)
          Delivery by messenger within Metro Manila P100 (for load not exceeding 5kg), for load exceeding 5kg, delivery fee would be based on taxi expenses.
Delivery by messenger is by schedule based on area.
          Payment can be COD, However if delivery items is worth more than 10k, we require downpayment (the amount exceeding P10k), the maximum cash to be carry by our messenger would be P10k for safety of our messenger.
          Lead time is 1 to 4 days. Due to high number of delivery, we cannot guaranteed time of delivery. delivery schedule is by area.

Option 2 - Air 21
          Shipping via Air21 nationwide. Estimate shipping fee would be as ff.
          P100 first 2kg (Metro Manila)
          P120 first 2kg (outside Metro Manila)
          Payment would be made in advance via Metro Bank deposit including the shipping fee.
          Lead time, 1 to 2 days upon confirmation of payment.

Option 3 - AP Cargo (Visayas and Mindanao Only)
          Shipping via AP Cargo, freight fee will be collected by AP CARGO in majority of the   case
          Payment would be made in advance via Metrobank deposit
          Leadtime, 1 to 3 days upon confirmation of payment.

What is the warranty of printer? warranty of cis kit?
1. all cis kits sold by The Net have standard 30days full warranty + 11 months additional service warranty
2. all printers sold by The Net will have 1 year discounted paid warranty

What is discounted paid warranty? How does it differ from full warranty?
1. full warranty covers parts and service, The Net will repair (or replace at its direction) parts (as long as it is not due to misuse) free of charge. Consumables are not included in warranty.  Example of consumables are inks, papers, etc
2. Paid warranty is same as full warranty except client shoulder the cost of warranty. The reason why paid warranty is applied to printer is because printer manufacturer (epson, canon, brother, hp) voids warranty if non-orig inks is used even if the cause of printer problem is not related to non-orig inks.
3. Discounted paid warranty is paid warranty with discount. The Net support the client by sharing the burden of warranty with client. The Net offers the ff free service (100% discount free): diagnostic fee, transportation fee to third party service center if needed, software reset, retubing of cis.
For hardware related problem, the cost of repair is subject to 20% discount.

What is the standard repair cost of printer and leadtime?
standard repair fee = P800, leadtime = 14 working days

What is the warranty of other products?
pls. refer below for the warranty of our products

note:
1. Any product found to be defective 3 days from date of purchase, will be replaced with a new unit, provided
   (1) With ORIGINAL receipt
   (2) Complete Contents and Packaging
   (3) No physical damage to the unit.

2. For defective items return after 3 days but within warranty period, client must leave the items to The Net. The duration of the repair will depend on the extent of the damage and the availability of its parts.

For items that do not belong to our company, the product will be sent to the brand-owner, we will shoulder the transportation cost. Duration of the repair will depend on the brand-owner, and is not controlled by our company. However, we will do our best to give you updates and do follow ups.


How do I claim warranty?
1. To claim warranty, client must bring the items together with the receipt to our office. Our staff will receive the items and issue item receipt form. The client need to present the item receipt form when claiming. Due to numerous transaction, all unclaim items within 60 days will automatically be disposed.

What are the requirements for dealership?
Dealers will be entitle to special prices. The requirement to become dealers is simple, after accumulating P20k worth of purchase (excluding printer and bondpaper purchase) within a year period, client can apply for dealership. Client needs to present photocopy of receipts.

Alternatively, we have accelerated program of dealerships, wherein, a client with initial purchase of P20k (excluding printer and bondpaper purchase), can automatically become dealer and avail of dealer's price immediately

How to become a dealer
Please click here to download the dealership application form. After downloading printout the form, fill it up and fax to 244-2620 or email to sales@thenet.ph , together with scanned images of receipts so we can process it.

Forgot your dealer password? how to retrieve it?
Please click the link here to fill up your forgot password form.